We value the time we have set aside to see and treat your child. If you are not able to keep an appointment, we require a 24-hour notice. Multiple failures to give appropriate notice may result in dismissal from the office.
If you are more than15 minutes late for your appointment, we will do our best to accommodate you. However, on certain days it may be necessary to reschedule your appointment.
All children under the age of 14 must be accompanied by an adult.
Preventative care is an essential part of keeping your child healthy, and regular check-ups are required by Santa Rosa Pediatrics. Patients who do not have preventative coverage can receive this service at a discounted rate if paid at the time of service.
What is Preventative Care?
Preventative care helps detect or prevent serious diseases and medical problems before they can become a major issue. Some people call these visits check-ups or wellness visits. It includes your periodic wellness exam (check-up), specific tests, certain health screenings, and immunizations. Most of these services typically can take place during the same visit. Your health care provider will decide which preventative services are right for you, based on your:
Why Do I Need Preventative Care?
Preventative care can help detect problems at early stages, when they may be easier to treat and manage. It can also help you prevent certain illnesses and health conditions from happening. Even though you may feel fine, getting your preventative care at the right time can help you better manage your health.
What's Not Considered Preventative Care?
Once you have a symptom or your health care provider diagnoses a health issue, additional tests are not considered preventative care. Also, you may receive other medically appropriate services during a periodic wellness exam that are not considered preventative. These services may be covered under your plan’s health benefits, not your preventative care benefits. This means you may be responsible for paying a share or all of the cost. This may include your plan’s deductible, copay, or coinsurance amounts, depending on your plan.
This is a short sample list of concerns that would not be included in a preventative care visit:
For monthly medication refills, we require 48-hour notice, during regular business hours. Please plan accordingly.
We require regular medication follow-ups for chronic conditions such as ADHD and asthma, scheduled every 3 months.
Most pediatric concerns can be diagnosed and treated at our office. However, should your child need a consultation from the specialist, our physicians will discuss the proposed referral with you and then initiate the process.
Advance notice is needed for all non-emergency referrals, typically 2 business days. It is your responsibility to know if a selected specialist participates with your insurance.
Copying of medical records is available with a $5 flat fee plus $1 for pages 1-25 and $0.50 for pages 26 and over. Records will be available for pick-up in the office.
We provide records of your child’s visits with Santa Rosa Pediatrics, Inc. only. All records for outside facilities or providers should be obtained from them directly.
There is no charge for a certificate of immunization given to your child. There is no charge for 1-2 page physical or medication forms presented at the time of visit.
School, camp, sports, college forms, or forms exceeding 2 pages require a 72-hour turnaround time.
Disruptive and disrespectful behaviors are unacceptable at Santa Rosa Pediatrics. We are committed to having a professional, courteous, respectful, caring relationship with all of our patients and families. Any behavior or conduct that deviates from this standard has the potential to interfere and undermine the collaborative relationships that is essential to safe and effective patient care, which can result in dismissal from the practice.
As medical professionals, we feel very strongly that vaccinating children on schedule with currently available vaccines is absolutely the right thing to do for all children and adolescents.
Because we firmly believe in the effectiveness of vaccines to prevent illness and to save lives, Santa Rosa Pediatrics follows the recommended vaccination schedule of the American Academy of Pediatrics (AAP) and the Centers for Disease Control (CDC).
Santa Rosa Pediatrics does not accept families who choose not to vaccinate their children. We have determined that it puts our families at risk and have decided to minimize that risk. We would love to provide education to our families and answer any questions you may have regarding immunizations. Call to schedule a consultation appointment with your Provider to discuss any questions or concerns you may have.
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